他に、私どもCAが機内で気をつけている立ち居振る舞いでは、物をお渡しする際の視線は「人‐物‐人」です。
例えば、コーヒーをお渡しする際、まずは「お客様、コーヒーでございます。」と笑顔でお客様を見てお声掛けをします。そして手元を見てコーヒーを手渡します。こぼさないようにお客様がしっかり受け取ったことを確認し、手を放します。その後、お客様に視線を戻し、「どうぞごゆっくりお召し上がりください」と一声おかけします。すると、お客様も私どもに目を合わせてくださり、にっこりと笑顔を返してくださいます。この「人‐物‐人」を丁寧に行っていくことでお客様と心が通じ合う瞬間を作り出すことができるのです。
第4回 立ち居振る舞い5つの基本 | BPnetビズカレッジ | nikkei BPnet 〈日経BPネット〉
最後に相手を見ることがポイント。
これだけで随分印象が違う。
(via amiens2009)
kogeuirou reblogged this from konishiroku
kozycorner reblogged this from hiroakis
kimigasuci reblogged this from metalprayer
daisuke-kimura likes this
xyz109 likes this
golorih reblogged this from usaginobike
kaeruto likes this
skoct6 reblogged this from edieelee
madaraneco likes this
yoshitsuchi reblogged this from edieelee
sigeno reblogged this from edieelee
tommy8008 likes this
kohriame likes this
tariqkun likes this
kobesportsclub reblogged this from jorijori
meganecamera likes this
evahss reblogged this from edieelee
jorijori reblogged this from takashi1989
next01 reblogged this from edieelee
edieelee reblogged this from zaiga
arawasa reblogged this from carandache
jintonny reblogged this from tokino09
uz96 reblogged this from wayayaya
trish-328 reblogged this from memo500000000
ayu-me likes this
iorinya reblogged this from wayayaya
fujityan likes this
gingitune reblogged this from a-taro
anikitowatasi reblogged this from 80236
80236 reblogged this from narukish
cheepappa2002 reblogged this from carandache
cheepappa2002 likes this
fujityan reblogged this from sander786
tempuul likes this
carandache reblogged this from darkfantasy
moji2 reblogged this from gijibamboo
supercijpn likes this
tebasaki reblogged this from verdy
arima0208 reblogged this from kinghalo
gijibamboo reblogged this from mcsgsym
ryz310 reblogged this from konishiroku
shotarousan reblogged this from rakugakityou
grayfree likes this
katonbo-rx reblogged this from asako07
nisino-hou likes this
asianplastic reblogged this from snamn
takefuji1106 reblogged this from tag-135
takefuji1106 likes this
k4me3 likes this
darkfantasy reblogged this from glasslipids
